Refund and cancellation policy

You can cancel from Billing in your dashboard at any time. No email, no retention call, no notice period.

Cancellation stops the next renewal. You keep your plan, its limits and its credits until the end of the period you have already paid for. After that the workspace moves to the free plan.

Your templates, media and designs are not deleted when you downgrade. If you exceed the free plan’s limits, existing work stays accessible — you simply cannot create more until you are back under the limit.

Outside these situations, subscription fees for a period already begun are non-refundable. You have full access to what you paid for until the period ends.

Credit packs are one-off purchases. The credits do not expire while your account is open, and they are spent only after your monthly plan allowance runs out.

• Unused packs — refundable in full within 7 days of purchase, provided none of the credits have been spent.
• Partly used packs — refundable pro-rata within 7 days, for the unspent balance only.
• After 7 days — not refundable, but the credits remain valid indefinitely while your account is open.

If you close your account with unspent purchased credits, tell us within 30 days and we will refund the unused balance at the rate you paid.

This is automatic and requires no request from you.

Credits are held when a render is accepted and only settled when it succeeds. If a render fails, times out or is cancelled, the exact credits held are returned to the balance they came from — a refunded plan credit is still a plan credit, and a refunded purchased credit is still permanent.

You can see every movement in Credits → History, which is an append-only ledger. If you believe a render was charged incorrectly, quote the render ID and we will investigate.

Email hello@pixbix.app from the address on the account, including:

1. Your workspace name
2. The invoice number or payment reference
3. What you would like refunded and why

We acknowledge within 1 business day and decide within 5. If we need more information we will ask rather than reject.

Refunds are issued through Razorpay to the original payment method. We cannot refund to a different card, account or method — that is a payment-network restriction, not our preference.

We process refunds within 5 business days of approval. The time after that is your bank’s, not ours. If a refund has not appeared after the window above, send us the reference and we will chase it with the payment provider.

Where GST was charged, it is refunded proportionally and a credit note is issued for your records.

Please talk to us before raising a chargeback. A chargeback freezes the account while the bank investigates, which usually takes far longer than simply asking us for a refund.

Accounts with a chargeback raised without prior contact may be suspended until the dispute is resolved.

The free plan costs nothing, so there is nothing to refund. It has no time limit and no card on file. You can use it indefinitely, or stop using it, with no obligation either way.

Where a separate signed agreement exists, its refund and termination terms take precedence over this page for that customer.